Shipping policy
kexi-life Provides Fast & Free Delivery To:
US 、Canada、Australia、United Kingdom
Thank you for your understanding
Order Processing: Firstly, customers place orders for products on our website. We collect and prepare the order details.
Packaging and Labeling: Merchants package the products to ensure safe transportation, attaching the correct shipping labels and customs documentation.
Selecting Shipping Method: Merchants choose the appropriate international shipping method (e.g., express, air, sea) based on the nature of the products, destination, and cost considerations.
Transportation: The packages are handed over to the selected logistics provider, who transports them to the destination country.
Customs Clearance: Destination country customs authorities review the clearance documents to ensure legal importation. This process may take time depending on the country and the type of products.
Delivery to Destination: Once the products pass customs inspection, the logistics provider delivers them to the customer's address. Customers can track the shipping information.
Please note that the cross-border e-commerce logistics process may vary depending on the country, product type, and logistics provider. Both merchants and customers need to adhere to destination country regulations and requirements to ensure smooth delivery of goods.
How will my delivery be shipped?
We use UPS or DHL for your delivery.
How long does it take for my item to arrive?
Order processing time: 3 days.
Transportation time: 1-9 working days.
Total time: 4 - 12 working days.
If the order is delayed, we will re-deliver it to the customer. The customer will not be required to bear any costs.
Order tracking link: https://kexi-life.com/apps/17TRACK
My order includes more than one item. Will they all arrive at the same time?
Our goal is to make sure that all your items reach you simultaneously. Because different shipping methods can be used for different products, our products are not always sent together. A shipment notification email will be sent to you once the item has been shipped.
After my package has been shipped, can I change the delivery address?
Unfortunately, we cannot change the shipment once the product is en route.