Our goal is to provide you with the best transportation options, wherever you are.
The delivery time of the order is divided into two parts:
- Processing time: 1 to 3 working days
- Delivery time: With our Logistics, the delivery time is approximately 8 to 15 working days after shipment.
- Delivery costs: Free delivery.
During busy periods, suppliers may experience delays of up to 4 days, increasing your delivery time.
Please ensure that all delivery information is correct. If there is incorrect or missing information, we may contact you to update the delivery information, which may cause delivery delays.
Return fees
You bear the direct costs of returning the goods.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
TRACKING MY ORDER
Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up 3-4 days before it updates.
Please check this link to track your orders: here
CAN I CANCEL MY ORDER?
You are able to cancel your order! You must cancel your order 2 hours after creating it for the cancellation to be applied, just please contact with in info@kexi-life.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@kexi-life.com. If the address is wrong, we can correct this within 24 hours.